TERMS & CONDITIONS:
BY USING TECH SUPPORT SERVICES, INC. (THE “WEBSITE”), OR
SUBMITTING ANY INFORMATION TO TECH SUPPORT SERVICES, INC. (“FIXFLASH.COM”
aka “GEEKS ONSITE”), YOU INDICATE YOUR ACCEPTANCE OF, AND AGREE
TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU
DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH BELOW, YOU
MUST EXIT THE WEBSITE IMMEDIATELY.
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UNDER NO CIRCUMSTANCES SHALL FIXFLASH.COM BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES THAT ARE
DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY
TO USE, THE WEBSITE, OR FIXFLASH.COM’S SERVICES EVEN IF
FIXFLASH.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL FIXFLASH.COM
HAVE ANY LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF
ACTION FOR MORE THAN THE PURCHASE PRICE OF ANY ITEMS OR SERVICES
YOU PURCHASED FROM FIXFLASH.COM IN THE APPLICABLE TRANSACTION.
USE OF THE WEBSITE IS COMPLETELY AT YOUR OWN RISK.
The following additional terms and conditions apply to all
relations between the Client and Tech Support Services Inc. (“FixFlash.com”
aka “GEEKS ONSITE”)
The Client agrees to pay and is financially responsible for all
billable items and service options more particularly described
below. In addition Client agrees to description of service
option found on our website:
I. Term Details for Service Options
Unlimited Remote Subscription:
Client will be charged and initial $89.95 plus $24.95 for the
first calendar month of service. $24.95 per month will be
charged indefinitely during subsequent months unless
subscription is cancelled in accordance to our cancellation
policies. Some customers may be charged a lesser monthly amount
due to past promotions.
Flat Fee Tune Up:
We will perform tune up on computer as indicated in website
regarding this service option.
Time Packs and online remote support labor time:
Online remote support labor time is credited to Client account
through Client’s purchase of “time package(s)” as further
described on the Website or quoted on an hourly rate basis over
the phone. Client agrees to pay for services at rates posted on
Website at time of purchase or quoted via phone. Time is debited
to Client account for ALL time used by Client commencing the
moment client is walked through remote connection process,
through duration of remote session, and until client is called
back to advise completion of support session. Time will be
debited in 15 minute increments rounded to the nearest 15
minutes. A 15 minute minimum will be debited for any remote
service for Client.
The following exceptions apply:
Connection:
Maximum 10 minutes accounted for walking through connection.
During scans, installations, or downloads:
Any software scan, installation, or download that does not
require interaction or intervention by technician will be
accounted for a maximum of 10 minutes per idle period.
Reconnecting:
If connection is lost during servicing, client is to be called
immediately to reconnect. Once disconnection takes place, time
is to be accounted for a maximum of 10 minutes.
Onsite support labor:
Unless Client has subscribed to onsite service subscriptions,
onsite support labor shall be charged at the hourly rate quoted
via telephone and/or in writing, per technician for all time
spent on or off work site including the time required to
purchase parts necessary to complete the service. Multiple
technicians may be required to expedite completion of work. The
exact hourly rate varies due to geographical area in the United
States and is disclosed to Client via phone or email prior to
scheduling onsite technician visit. Labor will be billed in half
hour increments rounded to the nearest half-hour. A one hour
minimum will be billed for any site visit to Client.
Unlimited Onsite/Remote Subscription:
Plan cost is $240 in most areas, unless specified otherwise, per
6 month period per computer. Plan terms are as follows:
Includes:
-
Our Monthly Maintenance Tune Up: To keep your systems
performing in optimal condition, we will include this
monthly "tune up" service with your purchase.
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Unlimited Remote Support: Call us anytime between 8AM-10PM
weekdays to receive virtually instant computer help over the
web while you watch. Also open on weekends!
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Unlimited Onsite Support: Our traditional service, onsite
tech deployment to your location same day service in the
event a problem can’t be fixed remotely or requires physical
presence. Particularly when working with your network and/or
multiple systems at once.
Additionally….
-
This plan is priced per computer per month.
-
Plan covers: labor to support computers and printers,
scanners, network, pdas, used with computers on plan (up to
one of each type of device per computer on plan);
-
Plan does not cover: Training, support of non-Microsoft
applications (unless specified), network cabling drops, or
parts needed
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6 month prepayment required; renews automatically every 6
months
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All computers connected to office or home network must be on
plan
-
$40/month per computer
II. Cancellations and Refund Policy:
General: Clients are responsible for all labor hours performed
and expenses incurred until cancellation. Additional terms for
specific service options are more particularly described below.
Prepaid Remote Support Items (i.e. Time Packs, Flat Fee Tune
Up): Time packages are non-refundable except for the following
circumstances:
1. We could not connect to your computer.
2. If you ask to cancel the initial service request within 48
hours of purchase and we never connected to your computer.
Cancellation and refund requests after 48 hours of purchase will
be denied and time remaining in the account will remain in the
account indefinitely.
Onsite service cancellation and refunds: Onsite service
requested must be cancelled within 2 hours of appointment;
otherwise client is responsible for the 1 hour minimum fee.
Maintenance package cancellation and refunds: Maintenance
package subscription may be cancelled at any time and no further
charges will be made. Charges already made to account for
maintenance prior to cancellation will not be refunded.
Onsite Labor:
A 1 hour minimum charge will billed for any visit not cancelled
within 24 hours of appointment date and time.
Unlimited Support Subscriptions:
In order to cancel your subscription you must submit a signed
written request to our corporate office address found in the
“contact us” page of our website. Any open balance must be in
order to end subscription. Unlimited Onsite/Remote
Subscriptions which automatically renew and are charged at the
end of the initial 6 month period must be cancelled within 30
days of the renewal date in order to receive a refund for a
cancellation of the renewal period.
III. Misc.
Tangible Products:
All products will be billed at quoted prices.
FIXFLASH.COM
is not responsible for product warranties. All product
warranties must be handled directly with the manufacturer and
are subject to the manufacturer’s terms and conditions.
Additional Expenses:
Additional miscellaneous product items may be billed separately;
such as additional cables or other supplies needed to complete
work or projects. Parking expenses and tolls, if applicable,
shall also be billed.
Payments:
Payments are secured via credit card information provided by
client during sign up. Client agrees to not dispute charges with
Credit Card Company.
Finance Charges and Past Due Collection Expenses:
FIXFLASH.COM
will assess a 1.5% per month finance charge to unpaid balances
until payment is received in full. Uncollected balances over 90
days will be considered in default and subject the Client to
court costs, collection agency fees, and/or legal fees incurred
in collection.
Credit Card and/or ACH Debit Authorization:
I hereby authorize FIXFLASH.COM to initiate charges to my credit
card or initiate an ACH debit. Credit card and/or checking
account info collected by FixFlash agents will be filed and
authorized for future debiting to pay for any fees for FixFlash
service and/or products sold.
Estimates:
FIXFLASH.COM
will provide a professional estimate in advance whenever
feasible and requested; However due to the nature of computer
and I.T. services, there are infinite possibilities for
unforeseen problems and obstacles which may require additional
labor time to resolve or in other unforeseen circumstances.
Additional work requests or changes in procedures may also
increase labor time. The Client is ultimately responsible for
all billable time during onsite and/or online remote support
services requested.
Disputes:
Any dispute or dissatisfaction with work performed must be
submitted in writing together with any documentation or
supporting dissatisfaction. Disputes must be post-marked within
7 calendar days of service date. Disputes submitted after this
period of time are considered null and void.
FIXFLASH.COM
will respond within 15 calendar days. If the parties do not
agree to an amicable resolution, either may enforce their rights
in a court of competent jurisdiction.
Amendments to terms and conditions:
We reserve the right to periodically update this agreement. The
latest copy of the agreement will be available on our website
www.FIXFLASH.COM.
By continuing to use the Website and/or
FIXFLASH.COM’s
services you acknowledge agreement to such amendments.
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